Our service and support team works daily around the clock.
Registration for the exchange is optional.
Personal account, created for the convenience of storing your personal details.
You can see all the minimum exchange amounts on our website by selecting the exchange direction above the “GIVE” field
The maximum exchange amounts are limited, BUT we can exchange for any amount within our reserve, if necessary, we can replenish it.
You can create several applications or contact the operator in the chat with a request to increase the limit to the required amount.
You can click on the “?” Sign next to the current currency reserve, fill out the form, we will notify you at the email address you specified about the availability of the reserve.
Also, you can contact the Jivo chat to the operator, specifying your direction of exchange and the required amount. As a rule, there is always an opportunity, especially for you, to prepare the required reserve.
If you do not have enough reserve to create an application, contact the Jivo chat to the operator with a request.
In your personal account, you can find a referral link. Referral accruals are made only when you go directly to the exchange using your link.
When you click on the referral link, the exchange must be completed within 24 hours.
Multi-accounts are prohibited!
Any special conditions are negotiated privately. As a rule, they are provided with large exchange amounts, on an ongoing basis.
To agree on a discount, you can contact Jivo chat, specifying the direction of the exchange and the amount.
Payment is made only to the details of your application (any changes to these data are possible only through confirmation from the email of your application)
1. Payments of all cryptocurrencies are made to the wallet specified in your application.
2. Payment of payment systems (ADV, PM) goes to the wallet specified in your application.
3. Payment of all electronic codes is sent to you by e-mail specified in your application.
4. Payments to bank cards are made to the details specified in your application.
How to make an exchange:
1. Create an application for the direction you need
2. Contact Jivo chat to receive payment details (wallet)
3. Send the amount for your application (be sure to take into account the commission of your wallet or exchange for transferring funds)
The amount must go to our wallet, exactly according to your request.
4. As soon as the transaction receives the required number of network confirmations, the operator will pay or send a task to replenish the details of your application.
Any cryptocurrency transaction can be verified by the transaction “hash” or by the sender’s or recipient’s wallet number.
Here are the main resources where you can check cryptocurrency transactions:
Bitcoin BTC – https://blockchain.info/ru
Ethereum ETH – https://etherscan.io/
LiteCoin LTC – https://live.blockcypher.com/ltc/
DASH – https://explorer.dash.org/chain/Dash
Zcash ZEC – https://explorer.zcha.in/
Monero XMR – https://xmrchain.net/
Ripple XRP – https://xrpcharts.ripple.com/
Cash receipt cities: Moscow, St. Petersburg, any major city in the Russian Federation with an airport.
The receipt of funds can be agreed on a date convenient for you, inform the operator in the Jivo chat.
✦What are the ways to transfer cash in Moscow, St. Petersburg? “
Ways to receive funds:
1. You arrive in a convenient area for us in a previously agreed place
2. We deliver funds to a convenient area for you and at the agreed time with you (the exact meeting point is communicated to you by phone).
3. About the possibility of transferring funds in the office – you can check in the operator’s chat.
✦ How can I transfer cash in another region of the Russian Federation? “
When transferring funds in the regions of the Russian Federation: there is an additional exchange commission, the flight is paid by you (additionally or from the amount to be received)
The transfer of funds in the regions of the Russian Federation is possible only in the terminal building.
When transferring cash in other regions of the Russian Federation, a deposit is required.
You can make a deposit and pay for the flight in any way convenient for you (Alfa-cashin, Qiwi, Cryptocurrency, payment systems)
If the transaction is canceled by the client, the deposit is not refundable.
The deposit is taken into account when calculating the amount receivable for your application.
✦ How can I get cash in another region of the Russian Federation? “
When receiving funds in the regions of the Russian Federation: there is an additional exchange commission, the flight is paid by you (additionally or from the amount to be received)
Receiving funds in the regions of the Russian Federation is possible only in the terminal building.
✦ How can I find out the status of my application? “
You can check the status of your application in your personal account or contact the operator in the Jivo chat, with your application number.
Information about the status of your application is sent to your email specified in the application.
✦ How can I change the details or data of my application? “
For the safety of your funds, any changes to the data of the application, after its creation, are possible only through confirmation from the e-mail address specified in the application.
To change the details of the application, contact the operator in the Jivo chat and follow the instructions.
If you have not yet switched to the exchange, you can create a new application and provide its number to the operator