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FAQ

 

[collapse title=”✦ How working hours of our service?“]

Our service and support service works daily 24/7 (without holidays and weekends)

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[collapse title=”✦ What is the minimum amount of exchange?“]

All the minimum amount of exchange, you can see on our website, selecting the direction of exchange over the field “PUT”

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[collapse title=”✦ What are the maximum exchange amounts?“]

All the minimum amounts of exchange – you can see on the main page of our site, selecting the direction of exchange, over the Currency field, which you give.

The maximum amount of exchange is limited, but we can exchange for any amount within our reserve, if necessary we can refill it.

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[collapse title=”✦ What if I need to create an application more than the maximum   amount of exchange?“]

You can create several applications or contact the operator with a request to increase the limit to the required amount.

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[collapse title=”✦ What if there is not enough reserve for you?“]

Contact Jivo chat to the operator, specifying your exchange direction and the required amount. As a rule, there is always an opportunity, especially for you to prepare the required reserve.

If you do not have enough reserve to create your application, contact the Jivo chat room with the request operator.

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[collapse title=”✦ Do you have a referral system?“]

In your personal account, you can find a referral link. Referral accruals are made only with a direct transition to the exchange of your link.

Multiple accounts are not allowed!

Do you have discounts or special offers?

Oh sure. Any discounts are negotiated individually. As a rule, they are provided at large amounts of exchange or exchanges on an ongoing basis.

To negotiate a discount, you can contact Jivo chat, specifying the direction of the exchange and the amount.

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[collapse title=”✦ Where will the payment be received?“]

Payment is made only on the requisites of your application (any changes to this data are possible only through confirmation from the email of your application)

1. Payments of all crypto-currencies are made on the purse specified in your application.

2. Payment of payment systems (ADV, PM) goes to the purse specified in your application.

3. Payment of all codes (WEX, EXMO), is sent to you on the Mail specified in your application.

4. Payment to the cards of banks is made to the details specified in your application

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[collapse title=”✦ What is Alpha Cash-In?“]

Alfa-Cashin – This is the replenishment of the account in cash, through the ATM of the Alpha Bank, supporting the Cash-In function,

To perform this operation, the client of the bank is not necessary, a bank card is also not required.

Method of replenishment:

1. Find a convenient Alfa Bank ATM for you.

2. Click on the screen, sеlect “Cash”, “Refill without card”.

3. Enter the account number

4. Enter the PIN – which you indicated the operator. Be sure to verify the name of the account holder with the details provided to you. Make cash, click “refill”

7. Be sure to keep the ATM number (you can find the number on the check, as well as on the ATM itself)

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[collapse title=”✦ How to conduct an operation to exchange crypto currency?“]

1. Create an order in the direction you need

2. Contact Jivo chat for payment details (purse)

3. Send the amount for your application (be sure to consider the commission of your wallet or exchange for the transfer of funds)

The amount should go to our wallet, exactly according to your application.

4. Click on the “I paid” button, as soon as the transaction receives the required number of network confirmations, the operator will make a payment or send a job to replenish the requisites of your application.

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[collapse title=”✦ How do I check a transaction sent or received?“]

Any transaction of a cryptographic currency can be checked by a “hash” of the transaction or by the purse number of the sender or recipient.

Here are the main resources where you can check the crypto currency transactions:

Bitcoin BTC – https://blockchain.info/en

Ethereum ETH – https://etherscan.io/

LiteCoin LTC – https://live.blockcypher.com/ltc/

DASH – https://explorer.dash.org/chain/Dash

Zcash ZEC – https://explorer.zcha.in/

Monero XMR – https://xmrchain.net/

Ripple XRP – https://xrpcharts.ripple.com/#/graph

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[collapse title=”✦ What are the ways to get cash in Moscow, St. Petersburg, Krasnodar?“]

Cities receiving funds by courier: Moscow, St. Petersburg, Krasnodar. In Moscow there is our office.

Methods of obtaining funds:

1. You come to the convenient express area and the agreed place and time with the courier: FREE OF CHARGE

2. The courier delivers funds to a convenient zone for you and the agreed time with you: 1000 rubles.

(the exact venue is reported to you by the courier upon arrival to you)

3. Receipt of funds in the office, in Moscow: + 0.3% of the current exchange commission.

In addition, the receipt of funds can be agreed with a date convenient for you, inform the operator in the chat room Jivo.

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[collapse title=”✦ What are the ways of transferring cash to Moscow, St. Petersburg, Krasnodar?“]

Our couriers work in the cities: Moscow, St. Petersburg, Krasnodar. In Moscow there is our office.

Methods of obtaining funds:

1. You get into the convenient courier area and the agreed place with the courier: FREE OF CHARGE

2. The courier delivers funds to a convenient zone for you and the agreed time with you: 1000 rubles.

(the exact place of the meeting is communicated to you by the courier upon arrival to you). Transfer of funds to the office in Moscow: + 0.3% to the current exchange commission.

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[collapse title=”✦ How can I transfer cash in another region of the Russian Federation?“]

When transferring funds in the regions of the Russian Federation: + 0.5% to the exchange commission, the flight is paid by you (additionally or from the amount to be received)

Transfer of funds in the regions of the Russian Federation is possible only in the terminal building.

(For regions of the Russian Federation, the amount of which is less than 1 thousand rubles – + 2% to the current commission).

When transferring cash to other regions of the Russian Federation, a deposit of $ 500 is required,

as well as the courier cost.

To make a deposit and pay for the couriers, you can by any means (Alfa-Cashin, Kiwi, Crypto-currency, payment systems)

If the transaction is canceled by the client, the deposit is not refundable.

The deposit is taken into account when calculating the amount that must be received for your application.

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[collapse title=”✦ How can I get cash in another region of the Russian Federation?“]

When you receive funds in the regions of the Russian Federation: + 0.5% to the exchange commission, the flight is paid by you (additionally or from the amount to be received)

The receipt of funds in the regions of the Russian Federation is possible only in the terminal building.

(For regions of the Russian Federation, the amount of which is less than 1 thousand rubles – + 2% to the current commission).

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[collapse title=”✦ How do I know the status of my application?“]

You can check the status of your application in your personal account or contact the operator in the Jivo chat room with the number of your application.[/collapse]

 

[collapse title=”✦ Why do you need to fill in details of Sberbank more than 100 000 rubles for a long time?“]

When replenishing the amount of more than 100 000 rubles, the details are replenished through the cashier of your bank.

The speed of receipt depends only on your bank. According to the rules of your bank, the transfer of funds through the bank’s cash desk is credited for up to 24 hours *

* If the transfer is made on public holidays or on weekends, in accordance with the rules of bank payment can be processed within 72 hours.

How do I change the details or details of my application?

To ensure the security of your funds, any changes to the application data after it is created are possible only when confirmed from the email address specified in the application.

To modify the application data, contact the operator in the Jivo chat room and follow the instructions.

If you have not already switched to the exchange, you can create a new application and tell its number to the Jivo chat operator.

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